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    Support Agents

When I click the submit button, the order form freezes. What is the problem?

Attached files are the most likely causes. Our system has size restrictions, and if the attachment is too big, the order form will not go through. To fix this, submit the form without attachments. You will be able to attach them later. Alternatively, email us those files.

How can I change the details of my order since I chose the wrong type/word count/deadline/academic level/?

Unfortunately, once you submit the form, you can change neither the instructions nor the details of your order on your own. However, you can contact our Customer Support Team to help you.

The agent will have to recalculate the price. The changes will be applied once you compensate for the difference.

Can I order more pages for my project?

To add more pages, you simply need to make an additional order. You can either contact our Customer Support team for help or make it on your own. Just use the corresponding option in the My Orders section in your personal account.

Can I see whether somebody is already working on my order?

You can track the status of your order in the My Orders section. When the writer is assigned, their ID will appear next to your order and the order status will change to Processing.

Can I order a draft?

Of course, the writer can prepare a one-page draft for you. To get it, you have to add a corresponding extra service, the paid one, while placing the order. Note that your draft will be ready once 50% of your deadline expires.

Can the writer revise my order?

We guarantee all our clients a free revision period, the duration of which depends on the number of pages ordered and can range from 2 to 30 days.

You can request the writer to revise your order via your personal account. Find the needed order in the My Orders section, and click on the Request Revision button next to it.

You will have to select the deadline and add revision instructions before sending the request to your writer.

Or, come to our Live Chat, and our client support agent will gladly assist you.

How can I change my contact information on your website?

Any details can be changed from your personal account. Log in, go to the Profile section, and choose Edit Profile. Add new information and click on the Save Changes button.

When will you find an expert to handle my order?

We will start looking for the most appropriate writer as soon as you place your order. The entire process will take us up to a few hours. In rare instances, we will need more time to assign complex orders.

Can I request a revision after the end of the free revision period?

If your revision request is late, place a new order. Please, choose the Revision type for this assignment and set the maximum possible deadline.

How can I discuss the details of my order with my writer?

Use our messenger to communicate with your writer. With critical issues, come to our Live Chat.

Where can I download my completed paper?

You can find your completed project in the Orders section. Log in to your account and go to the Files tab.

In addition, you will get an email with the link to your paper.

Can you pass my online exam/test for me?

We offer such services. When placing your order, choose the “Online test” type of assignment. In the description, provide details of your exam/test: time and duration (specify your time zone), as well as login details (the link, login, password, etc.). Then, add materials you consider useful, including required readings, lecture notes, exam instructions, and professor’s comments. On the due date, the writer will login to the stated website and pass the exam for you.

Do you have a web developer to complete my coding assignment?

As of now, we do not work on coding and programming assignments. Our company offers a wide range of premium-quality writing services and can help you with other projects.

Will I receive notifications of my order?

You will receive an automatic message to your email about any actions in your account, including the change of the order status, messages from writers, etc. In urgent cases, we will call you or send you an SMS.

Will I know when you assign my order?

You can check the details of your order in the My Orders section. Here, you can see the status next to the ID of each order. If the order has the Payment Verification status, either you have not paid yet or the payment has not gone through. Please, pay for your order now or, if you already did, send us the payment receipt).

An order with the Processing status has been already assigned to one of our experienced writers. When the order status is Sent/Completed, it means the writer finished your order. Now,you can download and check your project.

When will my order be ready?

Your paper will be ready for download according to the selected deadline. The countdown starts when you click the submit button. Therefore, double-check your choice before submitting an order form. Consider that your writer will follow the deadline precisely. If you want to get a paper in three days, it will be sent to you not earlier, not later than in 72 hours.

I cannot place the order. What should I do?

The site will not allow you to place your order if you have not filled in all the required fields or if you try to attach too big files or the file format is not supported. To fix the problem, look through the order form again and delete any attachments. You can send us those files to our email or come to Live Chat for help.

Where can I download my paper?

Upon expiration of the deadline, your paper will be readily available in your personal account. To download the paper, go to the Completed Order section and find the needed file.

Why cannot I pay for the order? My payment does not go through.

This problem can be caused by either technical or banking issues. We do not process payments directly and thus cannot help you with such issues on our part. We suggest trying a different credit/debit card, payment system, or browser.

Will you send my order as soon as the Writer completes it or should I wait until the deadline is over?

According to our policy, we guarantee that your order will be ready according to the deadline you chose when placing the order. We cannot demand our writers to upload papers earlier. First, they have a personal plan of work. Second, the deadline defines their salary. The shorter the deadline, the higher the price per page. Therefore, the deadline can be changed only after compensation.

Will you email me my paper?

When the deadline is over, you will be able to download your paper from the Files tab in the My Orders section. You can use a clickable link from the emails we will send you. The link will take you directly to the download process.

If I select the Supreme Plan for my order, will I be able to choose the preferred Writer?

The Supreme Plan guarantees that your order will be assigned to one of our Top 30 writers. Upon the deadline, we will send you a paper and a detailed plagiarism report. If you have a preferred Writer and want them to help you with this assignment, you can add the preferred service when placing your order. Ensure you have indicated your Writer’s ID in the corresponding field. We will ensure your preferred Writer will be assigned.

Why do you ask me to provide my personal phone number? I do not want to do so.

We do not demand you to provide any sensitive information. However, we still suggest indicating your personal phone number. We want to stay in touch with you so that, in case we need any urgent clarifications, we are able to contact you as soon as possible.

Is my private information safe?

To ensure the complete privacy of our clients, we have developed a very strict Privacy Policy. Due to the nature of our cooperation, we secure the identities of both our customers and writers. We never share your sensitive information with third parties. Neither are leakages possible due to our sophisticated encryption technology and strategies.

Can I request more than one revision during a free revision time frame?

Of course, your writer is obliged to do as many revisions as you need.

Can you guarantee that my paper will be unique?

The primary task of your writer is to provide a premium-quality non-plagiarized paper written according to the provided instructions. We always scan all orders with the help of a plagiarism checker that was developed specifically for our needs.

I have a very specific order. Will you find a writing expert for me?

We have gathered a unique team of experts that can cope with a wide variety of orders despite the academic field and level. Our Writing Department will find the best specialist to cope with your assignment or prepare your project according to your professor’s instructions.

Will you edit my paper?

Editing is one of the additional VIP services that can be added to any order. All orders with the “Get an order proofread by an editor” service are proofread by one of our professional editors before they are uploaded to your personal account.

When will you find a writer for my order?

We will try to assign you a writer as soon as possible. You can check the status of the order on your own. When your payment is verified, the status will change to “New.” When we assign a writer, the status will change to “Processing.” Finally, when the paper is ready, the status will be “Sent.”

In addition, you can add SMS notification to your order. It is a VIP service, with which you will receive text messages about any changes in the order status.

When making an order I selected the wrong urgency. Can I get my paper earlier?

The deadline can be cut based on your request. To receive your order earlier, you will have to compensate for the urgency. This compensation will cover the additional efforts of your writer. The sum will be determined on an individual basis. In such a manner, if you order a paper with a nine-day deadline but need it in seven days, you will have to cover the difference of two days. Come to our Live Chat, and our customer support agent will estimate the price to be paid and prepare the payment link for you. Once this additional payment is verified, your writer will finish the paper within the newly provided deadline.

I have a writer who delivered a perfect order to me. I want him/her to complete my next project. Can I place an order with this writer?

To have your writer assigned to your new project, simply add the Preferred Writer option when placing a new order. We will assign your order to the writer, whose ID you have selected. It is a fee-based option that will increase the total price of your order by15%. The whole sum will be added to your Writer’s salary to motivate him/her.

What will I get when I order your writing services?

As soon as you place the order, your project becomes our business. We will find the best expert to work on your assignment and will be 24/7 at your service. You can come to our Live Chat whenever you want to get updates on your order. We will deliver your paper within the provided deadline.

Can you prepare a very complex assignment for me?

We have a robust team of experts who have successfully prepared a wide variety of assignments of different complexity and academic levels for your High School, College, University, Master’s, and Ph.D. courses. We can check your instructions with our Writing Department before you place the order. Email us your requirement, and we will inform you as soon as we get a confirmation that we have a suitable writer to complete your assignment.

How can I pay for my order?

Use one of the available payment options. If your payment fails, try a different card or a different device. If the problem persists, please, talk to your bank since we do not process your payments.

When I click “Proceed”, my order form freezes. What should I do?

Most likely, the system cannot process attachments; either the format is wrong or the size is too big. In this case, delete all files and place your order without them. Do not worry, you will be able to send those files to us via email or attach them to your order later in the Files section.

Why has not my payment been verified?

First, ensure the payment went through and the appropriate sum was charged from your bank account. If yes, you were to receive a receipt via email. Send us that receipt, so we can verify your payment and the writer can start working on your order. If you did not receive any receipt, you can send us a screenshot of the bank statement. If the sum was not deducted, try to pay again with a different card or using another web browser.

Can you check with your writers whether they can do my assignment?

Yes, it is not a problem! Email us your instructions and we will check them with our writers. Once we find a good writer, we will inform you so that you can place your order.

Why should I give you my personal phone number?

We ask all over customers to provide valid contact information so that we can reach out to you in urgent cases.

My refund request was approved. When will I receive my money?

The whole process might take up to five days. We cannot make it faster since everything depends on your bank.

Can I talk to my writer?

According to our Privacy Policy aimed at ensuring the security of both you and your Writer, you cannot talk to your writer but you can speak to a Live Chat agent. In addition, you can use our messenger to communicate with your writer directly.

Where can I download my paper?

There are two simple ways to get your paper. First, log in to your personal account and go to Completed Orders in the My Orders section. Next to the order, you will see the Files tab; upon clicking it, you will see the list of uploaded files and will be able to download the needed one. Second, use a clickable link from the email we sent you. Alternatively, you can always ask our support agents to assist you with the matter.

When will you send me the paper?

Your paper will be provided just on time according to the chosen deadline. You can check the remaining number of hours and minutes in the Delivery tab next to the appropriate order ID in the My Orders section.

The writer is required to use a specific book that I do not have. Will you buy it on your own?

Unfortunately, if the writer does not own a needed book and it is not freely available online, he/she will not buy it. For all orders, the customer is supposed to upload the required readings.

I clicked the submit button a few times; however, the order form does not go through. What can I do in this case?

First, try to refresh the page or use a different browser. If the problem is not resolved, delete any files attached to the order and submit the form again. Email us those files instead and we will forward them to your writer on our own.

I need to order another page for my order. How can I do it?

First, log in to your personal account, go to the My Orders section and click on the Additional Order button next to the needed order. You will see a standard order form; fill in details and indicate the number of additional pages. Now, you can submit the form. You will be redirected to a payment page. If you face any issues, feel free to reach our Customer Support team.

Can I make the order deadline shorter?

To shorten the deadline, you should compensate for the difference between the initial and new price of the page that changes depending on the deadline. To calculate the size of the needed compensation and cut the deadline, contact our support agents via Live Chat or toll-free numbers.

Can you help me choose the right type of assignment?

We have a long list of various assignment types; if you cannot find the needed one on the list, send us your instructions. We will ask our Writing Department to suggest you the most appropriate assignment type.

Can I be sure that my order will be plagiarism-free?

All our orders are written from scratch and plagiarizing is not acceptable. To ensure the originality of your paper, we check it with the help of our own plagiarism checker. By the way, you will get a chance to test your work for authenticity by PlagiarismSearch once it is delivered to you. Pay attention that we do not use Turnitin since it automatically saves the scanned texts making it impossible to check them once again.

Can you guarantee my privacy?

Your confidentiality is our top-priority goal. We neither record nor store your sensitive data; therefore, leakages are not possible. No one will ever know about the origin of your papers.

Will the writer manage to finish my paper within the deadline?

Our service guarantees the scheduled delivery of all orders. Ensure you select the needed deadline before submitting the order form since later on, you will not be able to change it on your own. The writer will follow this timeframe to manage their time effectively. On the due date, your paper will be ready for download in your personal account.

Can I have a discount on my order?

For all orders, we use a standard pricing policy. We have fair prices for all our users. To make orders even more affordable, we have a number of discounts and loyalty programs. Come to our Live Chat now, to check your personal offer!

How can I discuss the details of my order with my writer?

To communicate with your expert about your order and writing process, use the messaging system available in your account on our website. You can contact our support agents in case of urgent matters.

The order form keeps loading and loading. Any idea why this is happening?

The most likely cause is the big-size attachment or attachments. Unfortunately, the system will not process too large files and you will have to email them to us separately.

I want your expert to take my exam test that will last for an hour. Can I receive such help?

Each issue should be first discussed with our Writing Department so that we can check the availability of the appropriate expert at the needed time. Before placing the order placement, come to our Live Chat to discuss details.

My refund request was approved. Can I get the sum as bonus credits?

If you want to have your refund transferred to your personal account as bonus credits, please contact our Customer Support team via email, Live Chat, or toll-free phone numbers. You are free to send your request to our Financial Department directly (via email: You will be able to use those credits to pay for your next order, either wholly or partly. Please note; we will transfer your credits as soon as your request is approved.

When and where can I download my paper?

Your writer will stick to the deadline you chose when placing the order. Please note that you choose not a day in general but a specific hour when you expect to get your paper. In such a manner, if you order your paper on Tuesday at 11:32PM with a 24-hour deadline, you will be able to download your paper from your account on Wednesday at 11.32 PM. Note that you will receive an email notifying of your paper completion. Once you get it, you may access your account to get your assignment.

My professor gave me an assignment that is not on your list. What type of order should I choose in this case?

If you cannot find the needed type of assignment on the list, we will need to have a look at your instructions before suggesting you anything. Send us the task you received from your professor and we will help you choose the most suitable type of assignment and assist you in placing the order.

Will you prepare a paper for me that will be worth a high grade? Do you give any guarantees?

Unfortunately, we cannot promise you any grades since each professor has different grading criteria and strategies. However, we can guarantee that your paper will be of the highest quality and unique. All our writers hold either Master’s or Ph.D. levels in various academic fields. Positive feedback from numerous satisfied customers perfectly proves the high level of our professionalism and reliability. To ensure we can meet your high expectations, check our sample papers.

Can I receive my final paper earlier?

According to our policy, the writer is obliged to finish your paper within the timeframe you specified when placing the order. If you need your paper earlier for whatever reason, you will have to pay compensation. The sum will depend on the difference between the old and new deadline. Contact our Customer Support Team, and an agent will help you with placing the most appropriate compensation order.

Who is on your writing team?

We have gathered a team of experienced and talented professors, tutors, and teachers.

Can you look at my requirements before I place the order?

You can always email us your requirement prior to placing the order. We will ask our writers with the specialty in your field to review them and suggest options. We will inform you about the availability of an expert ready to work on your paper.

How is the order price formed?

The order price is influenced by a number of factors: the level of writing, deadline, word count, and VIP services if any. You can check prices in the Prices section or use our online calculator. We can also calculate the price for you if you come to our Live Chat.

How will I get my paper?

The final file will be uploaded to your account upon the deadline. You can also follow the clickable link that you will find in an email that you will receive automatically.

I need someone to finish my paper. Can you add the missing parts?

Our writers can help you with completing your order at any stage. If you have doubts about choosing the right order type, feel free to contact our customer support agents via email, phone, or Live Chat.

When are you available?

Our Customer Support works 24/7 and will most willingly help you with any requests anytime.

Can you prepare my project within a very short timeframe?

Thanks to our vast experience and high level of professionalism, we can easily cope with any urgent orders. If you have only a few-hour deadline, we suggest contacting our support agents before placing such an order to save time and ensure the highest level of cooperation.

I know a good writer and want him to work on my next assignment. Is it possible?

Yes, of course. You simply have to copy the ID of your writer from the previous order and indicate it when placing the new one. Be sure to add the “Preferred Writer” extra service. We will assign your order to that expert.

Can I request a revision?

If the writer failed to meet all requirements and did not address some points of initial instructions, you can ask for a free revision within two days (48 hours). In case you provide new instructions, you will be supposed to pay for a revision.

Do you give any grade guarantees?

For obvious reasons, grades cannot be guaranteed. Nevertheless, we promise to do our best to write a top-notch quality paper according to your specific instructions. You will receive a unique and creative paper and a free revision if needed.

I want to ensure that my paper contains no plagiarism. Can you prove it to me?

You can add the “The Plagiarism Check” VIP option to your order. In this case, you will be given an opportunity to get your papers checked at, our powerful plagiarism checker, by which any of your papers can be scanned for free during the whole year.

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